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Are you getting an error in Enlighten?

  • Krystal
  • February 14, 2019

Have you noticed that your Enlighten is no longer showing data? Your Envoy may need to be reset or reconnected to your wi-fi network.

Click the link below for step-by-step instructions to get it talking again.

https://enphase.com/en-us/support/envoy-offline

If you have the mobile app you can also access the steps using the app.

If after following these steps you are unable to regain connection to your Envoy, please feel free to give us a call to help you get this resolved.

Once your Envoy reconnects to your wireless network it will begin to download any stored data to the Enphase cloud. Depending on how long your Envoy has been offline this process may take up to a week or more to complete. Once it has, you will be able to review your system monitoring online.

Please keep in mind that this interruption in data reporting is not an indication that there is anything wrong with your solar system’s generation of energy.

If you need any help with the reset or have any other questions about your monitoring, give us a call at 702-614-4900. Ask for Matt Cutler.

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